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70 North Road
Durham,   DH1 4SQ
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Questions & Answers 

Questions and Answers for Denplan Care

Q. What are the benefits of Denplan Care for me?
A. Seeing you as a patient registered under Denplan Care allows the emphasis to be put on preventive dental care. This means that we can help stop dental problems before they occur or get worse.

Q. How is my fee calculated?
A. Your dentist at our practice completes a simple chart that takes into account your dental history, the current health of your teeth and gums and the preventive care programme recommended. These factors will place you in a specified “category” for which we have already calculated the fee.

Q. How will my fee be paid?
A. You can choose to pay your fee monthly by direct debit, or annually by cheque or credit card, to Denplan, who act as a collecting agent for all Denplan member dentists

Q. Where does my payment go?
A. A small percentage of your payment is retained by Denplan to cover administration and your emergency dental insurance. The bulk of your payment is sent to your dentist.

Q. What exactly do I receive?
A. In return for your monthly payment you are entitled to regular examinations and consultations, ongoing advice, a personal preventive programme and all the routine dental treatment, normally received from your general dental practice, needed to help you maintain a healthy smile. You also receive access to a 24 hour emergency helpline and accident cover up to £10,000 per incident, emergency treatment up to £840 per year and £62 per overnight stay in hospital if under the care of a maxillo facial surgeon.

Q. Does my fee cover everything?
A. It will exclude laboratory fees for things like crowns, bridges, dentures and specialist treatment not normally covered by routine general dental practice such as orthodontic appliance therapy. A complete list of what is excluded is provided in condition 3 of your contract. You can ask our practice to see a copy of this list.

Q. Is there a registration fee?
A. Yes, there is a once-only fee usually debited during the first month of your contract to cover Denplan’s initial costs of administration. This is an additional one-off payment equal to your monthly fee.

Q. Once I have signed a Denplan care contract, can I cancel it?
A. Yes, if you wish you can cancel your contract at any time by giving 21 days notice in writing to our practice and to Denplan. The contract will then end on the last day of the month. You can find out all the details of your membership on the copies of the contract you sign when you join.

Q. Is Denplan Care insurance?
A. No, Denplan Care is a maintenance contract that allows your dentist to provide you with a planned preventive dental care programme. Through modern dental knowledge and techniques your dentist can help you achieve and maintain healthy teeth and gums for a lifetime. Most of your monthly payment is passed to your dental practice to support them in delivering this level of care, with Denplan only retaining a small amount to cover your insurance and administration. However, Denplan also arranges, on your behalf, supplementary insurance to cover the cost of treatment required as a result of an accident or temporary treatment in the event of an emergency.

Questions and Answers for Denplan Essentials

Q. What are the benefits of Denplan Essentials to me?
A. Denplan Essentials enables you to budget for the cost of the dental care required to monitor you oral health (examinations, x-rays and hygiene treatment), with the additional back up of Denplan’s worldwide 24-hour Helpline and accident & emergency insurance.

Q. What if I need dental treatment, is this covered by Denplan Essentials?
A. No. Any dental treatment required will need to be paid for separately, but you will receive a 10% discount off our private fees being a Denplan essentials patient.

Q. Is there any way that I could cover the cost of my treatment?
A. Yes, by registering with Denplan Care. Your dentist calculates a monthly fee by completing a simple chart that takes into account various factors regarding your oral health. This monthly fee then covers you for all routine and restorative treatments, as well as providing Denplan’s supplementary insurance cover. For further details please ask a member of our practice team.

Q. Is Denplan Essentials an insurance policy?
A. No, Denplan Essentials is a payment plan that enables you to budget for routine examinations, x-rays and hygiene treatment as specified by your dentist. However, Denplan also arranges, on your behalf, worldwide supplementary insurance to cover the cost of treatment required as a result of an accident or in the event of an emergency.

Q. How will my fee be paid?
A. Although your Denplan Essentials contract is between you and your dentist, your monthly fee is paid to Denplan, which acts as a collecting agent for all Denplan member dentists.

Q. Once I’ve signed a Denplan Essentials contract, can I cancel it?
A. If you wish to cancel your Denplan Essentials contract, this can be done by giving 21 days’ notice. Your contract will expire on the last day of the month. Cancellations will be accepted by telephone or in writing to Denplan. Please note that it is important that you also inform your dentist of your decision. You can find all the details of your membership on the copies of the contract you signed.

Q. Who am I in contract with?
A. You are in contract with your dentist. Denplan simply acts as collection agent for all Denplan member dentists.